This IT Managed Service Provider (MSP) serves small to mid-sized businesses
across Pennsylvania, Southern New York, and New Jersey. Founded in the early
2000’s, the company provides 24/7 monitoring, cybersecurity services, and
technology consulting to regional businesses.
The business generates predictable recurring revenue (~ 36%) through long-term
managed service agreements, maintaining near-100% customer retention.
In
addition to its managed services base, the company executes high-value
professional services engagements such as network design, security hardening
initiatives, virtualization projects, and full-scale infrastructure refreshes.
Revenue is diversified across managed services, professional services, and
hardware/software sales.
- Expand service territory into New Jersey and Delaware Water Gap region where
customers pay premium rates for IT services
- Build dedicated sales team and implement formal sales processes to accelerate
customer acquisition beyond current word-of-mouth approach
- Focus on high-compliance sectors including healthcare (HIPAA), automotive (FTC
Safeguards), and financial services requiring specialized IT solutions
- Expand managed hardware offerings as a high-potential revenue stream, building
on existing infrastructure and vendor relationships, with Hardware-as-a-Service
(HaaS) subscription models...